We will act reasonably and fairly towards you, taking into account your and our respective interests. That includes whenever we are:
It’s worth noting that even if we don’t make a decision or do something straight away, we may still do so later on. This includes where we delay or defer doing so, or we temporarily waive a requirement.
Cardholders other than you do not earn Points in their own right but may accumulate Points to your Points Balance.
You cannot sell Points, but if you have a Business Rewards Card Account you can transfer Points under clause 13.
Special promotions offered from time to time by us or a Bonus Points Provider may allow you to earn Bonus Points. The conditions applying to Bonus Points will be provided at the time of the promotion.
Your Points Balance includes:
There are some transactions which can be made using your Card which won’t earn Points because they aren’t eligible. They are:
Your Points Balance is reduced when:
We will reduce your Points Balance where:
When this happens the Points Balance will be reduced by the Points value of the credit amount or adjustment. The Points value will be calculated using the rate at which Points are allocated for transactions to your Rewards Card Account at the time the credit amount or adjustment was processed by us.
We may reduce your Points Balance to the extent an eligible transaction:
The Points value for the adjustment will be calculated using the rate at which Points are allocated for transactions to your Rewards Card Account at the time the credit amount or adjustment was processed by us.
You can track your Points through a range of options by:
Your Points Balance can be used to claim a Reward by:
To claim a Reward:
You can Call Us or access the NAB Rewards Store to claim Rewards.
We may periodically invite you to establish an arrangement to automatically redeem NAB Rewards Points for specific Rewards. The terms and conditions applying to each arrangement we invite you to participate in will be made available before you enter into any arrangement of this type.
Rewards available using Points Plus Pay are described on the NAB Rewards Store and other promotional material.
When a Reward is available using Points Plus Pay:
Clause 9 “What are Rewards?” and this clause apply to the category of Rewards below. Other special terms may apply and will be provided on the NAB Rewards Store.
You may redeem your Points and transfer them for points with other loyalty programs that are listed on the NAB Rewards Store at the time you wish to make the transfer. To do so you must:
The number of Points required to redeem for the points with other loyalty programs may vary between Card types (for example, if the Card is Signature or Classic) and loyalty programs. This redemption rate, which is set by us, is described on the NAB Rewards Store and may be changed by us from time to time.
For information about the loyalty programs, minimum Points requirements and current redemption rates, visit the NAB Rewards Store.
When you ask to redeem Points for points with another loyalty program, the Reward will normally be available to you in your loyalty program account within 14 Business Days of your request. However, we are not responsible if there is any delay.
Once Points have been redeemed for points with the other loyalty program they:
You may redeem Points for gift cards and e-vouchers.
You’ll be notified of any terms and conditions that apply to use of your gift card or e-voucher, including any expiry date.
These Rewards:
Please allow 1 hour for delivery of e-vouchers and 10 Business Days for delivery of your physical gift cards.
You may redeem Points and receive a credit to your Rewards Card Account used to earn the Points.
Additional conditions about how you can redeem Points for this purpose is available on the NAB Rewards Store, including:
The credit to your Rewards Card Account will be made within 10 Business Days of your Points redemption request. As soon as this happens the credit is available for your use provided your Rewards Card Account is in sufficient credit.
You must still pay the minimum payment on your Monthly Card Statement as required by your Reward Card Account Terms and Conditions.
Any credit to your Rewards Card Account is non-refundable.
You may redeem Points and receive a credit to a nominated NAB account.
Additional conditions about how you can redeem Points for this purpose is available on the NAB Rewards Store, including:
We will credit your nominated NAB account within 10 Business Days of your Points redemption request. As soon as the credit occurs it is available for your use. Any credit to your nominated NAB account is non-refundable. We accept no responsibility if you have incorrectly entered BSB or account numbers.
You may redeem Points and make a donation to a charity.
Additional conditions about how you can redeem Points for this purpose is available on the NAB Rewards Store, including:
When you redeem Points for a charity under NAB Rewards:
You may redeem Points for travel Rewards. You will be provided more information about this Reward category on the NAB Rewards Store, including:
The travel Rewards Provider’s standard terms and conditions apply to any travel Reward. We are not responsible for any failure of the travel Rewards Provider to provide travel.
This clause describes the circumstances in which you can transfer Points from the Points Balance applicable to your Business Rewards Card Account.
If you earn Points using a Business Rewards Card Account, you may Call Us to transfer Points from your Points Balance to either:
At the time you make the request you will be required to provide the full name and address details of the recipient of the Points.
When we process the transfer:
The transfer of Points may have tax implications. We recommend you and the recipient of the Points check with an accountant or tax adviser for further information.
We give no verbal, written or implied warranty about any Rewards provided under NAB Rewards. In particular, we don’t represent that any particular Reward is suitable for a particular purpose for which you intend to use it. A Reward will normally come with a warranty from the supplier or manufacturer of the Reward and any claim in respect of that Reward should be made directly to the supplier or manufacturer.
This doesn’t prevent you from claiming against us where we supply services in connection with NAB Rewards. If you are a consumer, consumer protection laws include non-excludable warranties which may entitle you to compensation and we can only limit our liability in the way and to the extent it’s permitted by those laws.
If we are liable for the breach of any term implied by law, our liability for loss or damage from the breach is limited to:
Except to the extent provided by law we do not accept any liability for:
We make every reasonable effort to ensure the description of offers in connection with Bonus Points, Rewards and Rewards Provider terms are correct. However, we are necessarily reliant on the information provided by Bonus Points Providers and Rewards Providers being accurate and for this reason we are not responsible for any inaccuracy in the description of a Bonus Points promotion or of a Reward or any terms applicable to the Reward.
If you have a complaint in relation to NAB Rewards, your allocation of Points or your Points Balance, please Call Us.
We’ll aim to resolve any problem on the spot. Sometimes we may require you to confirm details of your complaint in writing and to provide supporting details.
If we can’t resolve the complaint promptly we will let you know how long we expect it to take. We’ll also let you know when we have completed our investigations and the reasons for our decision.
If you are not satisfied with the way your complaint has been resolved or the steps we have taken, you may wish to contact our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). This is a free service established to provide you with an independent mechanism to resolve specific complaints.
The AFCA can be contacted at: Telephone: 1800 931 678 (free call) Website: https://www.afca.org.au Postal: GPO Box 3 Melbourne VIC 3001
You can Call Us for any enquiries about NAB Rewards including Points Balance, Points information on your Rewards Statement or Rewards.
We will send you any notices or information about NAB Rewards required by these terms and conditions (including changes to these terms and conditions as described in clause 20 and Reward Statements) to the email address you last provided to us by electronic methods (as permitted by law).
These methods may include: email, SMS, a message in your Rewards Statement, or through NAB Internet Banking or the NAB app.
If we communicate with you by email or SMS, we will use the email address or mobile phone number recorded on our file. We consider the notice received on the date on the notice or when it reaches the addressee’s electronic address, whichever is later. You’ll need to regularly check your electronic communication for any notices we’ve sent you – and let us know if you change your contact details, such as your email address or mobile phone number.
We recommend that you or anyone authorised to earn and redeem Points seek independent tax advice about the tax consequences (including any fringe benefits tax and goods and services tax or reporting requirement) arising from the use of this Rewards Card Account or Card, or from using NAB Rewards, or any Reward or other available NAB Rewards facilities.
We will collect, hold, use and disclose information about you and other people you authorise to use your Points Balance in connection with NAB Rewards. Information will include certain personal information, and transaction information relating to the use of a Card or Rewards Card Account, Points earned and requests for Rewards.
We will use this information for the purposes of NAB Rewards to provide and market Rewards and services to you, including the products and services of our service providers and other third parties.
We may disclose this information to others in connection with NAB Rewards, including to:
We treat all personal information with care and in accordance with our privacy policy, which is available if you Call Us or at www.nab.com.au/privacy.
We may also use or disclose your personal information to let you know about offers and news about NAB Rewards and our Rewards partners electronically (e.g. email, SMS, and social networking forums) that we believe may be of interest to you. You can let us know at any time if you no longer wish to receive direct marketing electronic offers from NAB Rewards by calling us on 13 22 65. We will process your request as soon as practicable.
You can also unsubscribe from marketing applicable to NAB Rewards at any time if you Call Us or follow the unsubscribe link in an electronic communication (including received from NAB Rewards. When you do this, you will be unsubscribing from all NAB Rewards marketing from us.
We may terminate NAB Rewards at any time acting reasonably. Where possible, we will give you at least 90 days’ notice of the termination and cancellation of your Rewards Card Account (if applicable). Circumstances where prior notice may not be possible include where we are affected by events outside our control (for example, one of our key Rewards partners terminates their arrangement with us or can no longer perform their obligations).
If we give you notice after termination, Points will continue to be credited to your Points Balance in relation to transactions that occurred prior to the date of termination but only if we received notice of the transaction within 90 days after the date of termination.
Any notice we give will include the general reasons for termination (if possible), and the time period available to you to use Points in your Points Balance to claim Rewards. Points will be available for use at least three months from the date we notify you that NAB Rewards is discontinued.
Examples of when we may terminate include, but are not limited to:
These examples are for guidance only and do not limit our ability to cancel the account.
Clause 12(b) describes the time you have to use Points if you cancel or close your Rewards Card Account.
Change | Notification Period |
---|---|
Change in the way you earn Points, including a change to existing ways or the introduction of new ways according to the type of Card | At any time without prior notice. We will make current information about the way to earn Points available in the FAQs |
Change to allocation of Points for dollar spent | At any time by giving you at least 30 days prior written notice |
Change the period for expiry of Points | At any time by giving you at least 30 days prior written notice |
Remove Rewards | At any time and without prior notice. Current information is available on NAB Rewards Store |
Add and remove Bonus Points Providers and Reward providers from NAB Rewards | At any time and without prior notice. Current information is available on NAB Rewards Store |
Introduce any fee or charge to use the services available in NAB Rewards | At any time by giving you at least 30 days written notice |
Change to the number of Points required to redeem a Reward | At any time and without prior notice. Current information is available on NAB Rewards Store |
Change the format and frequency of Reward Statements | At any time without notice |
Any other changes, acting reasonably | At any time by giving you at least 30 days written notice |
Term | Definition |
---|---|
Accountholder, you or your | means the person in whose name the Rewards Card Account is kept and who is responsible for all transactions on the Rewards Card Account. For Business Rewards Card Accounts this includes the facility owner |
Bonus Points | mean Points described in clause 4 |
Bonus Points Provider | means a provider who offers Bonus Points or additional Bonus Points in connection with NAB Rewards and includes us |
Business Days | means a day other than a Saturday or Sunday or a day gazetted as a public holiday throughout Australia |
Business Rewards Card Account | means NAB Rewards Business Signature or any other NAB business card facility notified to Accountholders from time to time as being a Business Rewards Card Account for the purposes of these terms and conditions and NAB Rewards |
Call Us | means using the contact telephone numbers below • for Personal Rewards Card Accounts - 13 22 65 • for Business Rewards Card Accounts - 13 10 12 |
Card | means a card issued by us in connection with your Rewards Card Account |
Cardholder | means a person you have nominated to be a cardholder on your Rewards Card Account in accordance with the Rewards Card Account Terms and Conditions |
FAQs | means the Frequently Asked Questions available in the NAB Rewards Store for information about NAB Rewards |
Monthly Card Statement | means the statement of account issued to you in accordance with the Rewards Card Account Terms and Conditions |
NAB Rewards | means the NAB Rewards program provided by us in accordance with these terms and conditions |
NAB Rewards Store | means the website we make available to you in connection with NAB Rewards via NAB Internet Banking or NAB Connect, or any other channel NAB makes available to you |
Open and Active | refers to the status of the Rewards Card Account, where the account and Card can be used to make transactions |
Personal Rewards Card Account | means a NAB Rewards Classic or NAB Rewards Platinum or NAB Rewards Signature or any other NAB Personal Rewards Card Account notified to Accountholders from time to time as being a Personal Rewards Card Account for the purposes of these terms and conditions and NAB Rewards |
Points | means the points earned on eligible transactions in accordance with these terms and conditions |
Points Balance | means the total of points earned in connection with your Rewards Card Account and recorded on the NAB Rewards Store and which is used for the purposes of determining entitlement for a Reward |
Points Plus Pay | means the method of obtaining Rewards described in clause 10.5 |
Related Body Corporate | as defined in the Corporations Act 2001 |
Reward | means a good or service or entitlement to a good or service (eg. e-voucher) which can be obtained by the redemption of Points in a Points Balance under these terms and conditions |
Rewards Card Account | means the Personal Rewards Card Account or Business Rewards Card Account which is a Rewards Card Account for the purposes of these terms and conditions and NAB Rewards |
Rewards Card Account Terms and Conditions | means the terms and conditions applicable to your Rewards Card Account |
Rewards Provider | means us or any other person who agrees to provide Rewards in connection with NAB Rewards |
Rewards Statement | means your NAB Rewards statement which shows Points earned in connection with your Rewards Card Account during the period of the statement and includes the Points Balance at the closing date of the statement |
We, us, our or NAB | means National Australia Bank Limited ABN 12 004 044 937 |
For more information call NAB Loyalty Team for personal 13 22 65, for business 13 10 12, or visit us at nab.com.au
Hearing impaired customers with telephone typewriters can contact us on 13 36 77
©2021 National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 A131374-0720
To redeem points, login to Internet Banking or the app, go to the ‘My cards’ section, select your NAB Rewards Card and follow the link. Or, login to NAB Connect and select NAB Rewards in the Accounts top menu. If you’re still not sure, see more instructions to login to NAB Rewards.
Don’t have a NAB Rewards Card? See our range of credit cards.