1. What’s the purpose of this document?

1. These terms and conditions explain how you can earn Points using your Rewards Card Account and how you can claim Rewards.
2. Please make sure you read these terms and conditions before the Rewards Card Account is used. If you have any questions just Call Us.
3. Some words described in clause 21 have a particular meaning in these terms and conditions. Those words are capitalised throughout these terms and conditions.
4. You are taken to have agreed to these terms and conditions when you or a Cardholder first use a Card or a Rewards Card Account.

2. Our promise to you

We will act reasonably and fairly towards you, taking into account your and our respective interests. That includes whenever we are:

1. considering any request you make;
2. deciding whether to give our consent or to exercise a right, discretion or remedy; or
3. setting any conditions for doing any of those things.

It’s worth noting that even if we don’t make a decision or do something straight away, we may still do so later on. This includes where we delay or defer doing so, or we temporarily waive a requirement.

3. Points and how you can earn them

3.1. What are Points?

1. Points and Bonus Points aren’t property and don’t have any monetary value except to the extent specifically provided for by a Reward. They can’t be redeemed for cash, except to the extent set out in these NAB Rewards Terms and Conditions. They can only be redeemed for Rewards under these terms and conditions – see clauses 10 and 11.
2. Points are awarded for each eligible transaction debited to your Rewards Card Account (clause 6 describes transactions that don’t earn Points). You may also be awarded Bonus Points under clause 4.

3.2. How you earn Points

1. You earn Points once these terms and conditions apply and as long as your Rewards Card Account is Open and Active – see clause 1.
2. Points are earned for each whole $1.00 of the value of each eligible transaction (including GST), rounded to the nearest dollar, shown on your Monthly Card Statement. The number of Points allocated per $1.00 depends on the type of Card you have. We will provide you this information in writing when we provide these terms and conditions and this information is also available on nab.com.au. This includes the FAQs available on the NAB Rewards Store. You can check the FAQs for current information at any time. See clause 20 for how we will let you know about any changes to the number of Points allocated.

3.3. Can Cardholders earn Points?

Cardholders other than you do not earn Points in their own right but may accumulate Points to your Points Balance.

3.4. Can I sell or transfer Points?

You cannot sell Points, but if you have a Business Rewards Card Account you can transfer Points under clause 13.

4. How do you earn Bonus Points?

Special promotions offered from time to time by us or a Bonus Points Provider may allow you to earn Bonus Points. The conditions applying to Bonus Points will be provided at the time of the promotion.

5. What Points are included in your Points Balance?

Your Points Balance includes:

1. Points awarded for eligible transactions debited to your Rewards Card Account (for example, when you or a Cardholder purchase goods that are eligible transactions using a Card and charged to your Rewards Card Account; and
2. Bonus Points awarded in accordance with special promotions.

6. What transactions don’t earn Points?

There are some transactions which can be made using your Card which won’t earn Points because they aren’t eligible. They are:

1. cash advances (which include bills paid over the counter at a bank, financial institution or post office, and the purchase of travellers cheques);
2. bank fees, charges and interest (including any GST payable on any of these) applicable to your Rewards Card Account or use of the Card or to NAB Rewards;
3. Government fees and charges;
4. for a Personal Rewards Card Account, transactions where the Card is used to make payments to the Australian Taxation Office (ATO);
5. balance transfers, except where Bonus Points may be earned under a special promotion specifically for balance transfers;
6. where a Card is used to access linked transaction accounts;
7. purchase of foreign exchange or travellers cheques and money orders;
8. for a Personal Rewards Card Account, transactions we decide are wholly or partly for business purposes;
9. unauthorised purchases for which you are not liable; and
10. transactions for gambling and gaming purposes (examples include purchase of lottery tickets purchases of gaming chips or tokens and online gambling).

7. What reduces your Points Balance?

7.1. Things you do

Your Points Balance is reduced when:

1. you (or someone authorised by you under clause 10.1) use your Points to claim a Reward. The oldest Points in your Points Balance will be deducted first when a Reward is claimed. See clause 11 for Rewards; or
2. your Points expire – see clause 12.

7.2. Things we will do

We will reduce your Points Balance where:

1. there is a refund or reimbursement for a transaction previously charged to your Rewards Card Account and a credit is processed to the same Rewards Card Account. This may happen for a number of reasons but usually for returned goods or services;
2. there is a charge back to your Rewards Card Account under your Reward Card Account Terms and Conditions (for example, when you dispute a transaction charged to your Rewards Card Account that results in a credit to your Rewards Card Account);
3. there have been unauthorised transactions on your Rewards Card Account for which you are not liable;
4. Points were incorrectly allocated to your Points Balance; or
5. we reasonably suspect you or a Cardholder have behaved fraudulently in connection with NAB Rewards and you are not entitled to Points earned.

When this happens the Points Balance will be reduced by the Points value of the credit amount or adjustment. The Points value will be calculated using the rate at which Points are allocated for transactions to your Rewards Card Account at the time the credit amount or adjustment was processed by us.

7.3. Things we may do

We may reduce your Points Balance to the extent an eligible transaction:

1. results in the credit limit on the Rewards Card Account being exceeded; or
2. is debited against credit funds in the Rewards Card Account.

The Points value for the adjustment will be calculated using the rate at which Points are allocated for transactions to your Rewards Card Account at the time the credit amount or adjustment was processed by us.

8. How do you keep track of your Points?

You can track your Points through a range of options by:

1. accessing the NAB Rewards Store to see:
   1. your Points Balance; and
   2. any Points which are due to expire in the next 3 months.
   Your Points Balance will reflect the Points earned on eligible transactions. It may take up to 10 Business Days for Points earned on eligible transactions to appear on the NAB Rewards Store, and the processing of Bonus Points will appear according to the terms and conditions of the applicable promotion; or
2. looking at your quarterly Rewards Statement. This shows any activity on your Points Balance in the period covered by the Rewards Statement and if you have any Points due to expire in the next 3 months. This statement will be sent quarterly to your email address last provided to us. You can Call Us to change your email address.

9. What are Rewards?

1. The Rewards available for redemption and the number of Points required to redeem a Reward at any time are set out on the NAB Rewards Store. You can view these at any time. Different Rewards may be available for different Card types - for example, if the Card is Signature or Classic.
2. You can only claim Rewards which are currently available on the NAB Rewards Store. Rewards are subject to availability, substitution or cancellation. At any time and without prior notice we may change the Rewards available by withdrawing, limiting, modifying or cancelling the continued availability of a Reward or the number of Points required to obtain a particular Reward.
3. In addition to these terms and conditions, Rewards may be subject to some special terms. They are set out in clause 11 below and may also appear on the NAB Rewards Store or in other promotional material. These special terms may be imposed by us or the Rewards Provider.
4. Clause 14 explains how our responsibility in connection with these Rewards Providers is limited.
5. Except with our consent, after you place your request for a Reward, you can’t:
   1. return the Reward and receive a Points credit to your Points Balance;
   2. exchange the Reward or receive any consideration, including for cash; or
   3. replace the Reward for the same or another Reward if the Reward is lost or stolen or otherwise destroyed after it is delivered to you. This applies to all Rewards, including e-vouchers and gift cards.
6. Physical Rewards:
   1. will only be delivered to an address in Australia; and
   2. will not be delivered to a PO Box address.
7. Except if we are negligent or fraudulent, if someone other than you claims a Reward under clause 10.1, these terms and conditions apply as if you had claimed the Reward.

10. How do you claim your Rewards?

10.1. Who can claim a Reward?

Your Points Balance can be used to claim a Reward by:

1. you when you Call Us to claim the Reward;
2. you and any person able to access the NAB Rewards Store and who is authorised to operate your Rewards Card Account via NAB Internet Banking or NAB Connect using an additional NAB ID issued to you under the terms of that service.

10.2. When can you claim a Reward?

To claim a Reward:

1. you need to have sufficient Points in your Points Balance for the Reward. It’s important to know that you can’t pool any Points in your Points Balance with Points in another person’s Points Balance;
2. you can use the option of Points Plus Pay for selected Rewards – see clause 10.5;
3. your Rewards Card Account must not be blocked to activity. Examples of when this can occur include when your Rewards Card Account is in arrears, suspended, closed or in default under your Rewards Card Account Terms and Conditions.

10.3. How can you claim your Rewards?

You can Call Us or access the NAB Rewards Store to claim Rewards.

10.4. Automatic Points redemption

We may periodically invite you to establish an arrangement to automatically redeem NAB Rewards Points for specific Rewards. The terms and conditions applying to each arrangement we invite you to participate in will be made available before you enter into any arrangement of this type.

10.5. What if I don’t have enough Points?

Rewards available using Points Plus Pay are described on the NAB Rewards Store and other promotional material.

When a Reward is available using Points Plus Pay:

1. you may use your Points to redeem for a portion of the Reward and obtain the remainder of the Reward by using any form of payment acceptable to the Points Plus Pay provider;
2. you may not use gift cards or e-vouchers to pay for the monetary component of the Reward; and
3. if you use your Card for the monetary component of the Reward, you will earn Points under clause 3.

11. What types of Rewards are there?

Clause 9 “What are Rewards?” and this clause apply to the category of Rewards below. Other special terms may apply and will be provided on the NAB Rewards Store.

11.1. Loyalty program rewards

You may redeem your Points and transfer them for points with other loyalty programs that are listed on the NAB Rewards Store at the time you wish to make the transfer. To do so you must:

1. be a member of the applicable loyalty program. Membership of NAB Rewards does not entitle you to membership of any other loyalty program. Your membership of the loyalty program is subject to the terms and conditions of that program;
2. have earned any required minimum number of Points;
3. redeem Points in accordance with any required multiple of Points (e.g. multiples of 1,000); and
4. only redeem whole Points for the Points of the applicable loyalty program.

The number of Points required to redeem for the points with other loyalty programs may vary between Card types (for example, if the Card is Signature or Classic) and loyalty programs. This redemption rate, which is set by us, is described on the NAB Rewards Store and may be changed by us from time to time.

For information about the loyalty programs, minimum Points requirements and current redemption rates, visit the NAB Rewards Store.

When you ask to redeem Points for points with another loyalty program, the Reward will normally be available to you in your loyalty program account within 14 Business Days of your request. However, we are not responsible if there is any delay.

Once Points have been redeemed for points with the other loyalty program they:

1. cannot be converted back to Points or otherwise used for Rewards under NAB Rewards; and
2. are subject to the terms and conditions of the applicable loyalty program. We are not responsible if you are unable to use the Points with the other loyalty program as you had expected.

11.2. Physical gift cards and e-vouchers

You may redeem Points for gift cards and e-vouchers.

You’ll be notified of any terms and conditions that apply to use of your gift card or e-voucher, including any expiry date.

These Rewards:

1. cannot be redeemed or exchanged for cash or travellers cheques; or
2. used to earn Points under NAB Rewards.

Please allow 1 hour for delivery of e-vouchers and 10 Business Days for delivery of your physical gift cards.

11.3. Cashback to your Rewards Card Account

You may redeem Points and receive a credit to your Rewards Card Account used to earn the Points.

Additional conditions about how you can redeem Points for this purpose is available on the NAB Rewards Store, including:

1. the minimum number of Points or multiples of Points required; and
2. the redemption rate.

The credit to your Rewards Card Account will be made within 10 Business Days of your Points redemption request. As soon as this happens the credit is available for your use provided your Rewards Card Account is in sufficient credit.

You must still pay the minimum payment on your Monthly Card Statement as required by your Reward Card Account Terms and Conditions.

Any credit to your Rewards Card Account is non-refundable.

11.4. Cashback to your transaction account

You may redeem Points and receive a credit to a nominated NAB account.

Additional conditions about how you can redeem Points for this purpose is available on the NAB Rewards Store, including:

1. the list of NAB accounts you can nominate;
2. the minimum number of Points or multiples of Points required; and
3. the redemption rate.

We will credit your nominated NAB account within 10 Business Days of your Points redemption request. As soon as the credit occurs it is available for your use. Any credit to your nominated NAB account is non-refundable. We accept no responsibility if you have incorrectly entered BSB or account numbers.

11.5. Charities

You may redeem Points and make a donation to a charity.

Additional conditions about how you can redeem Points for this purpose is available on the NAB Rewards Store, including:

1. the list of charities to which you can make a donation;
2. the minimum number of Points or multiples of Points required; and
3. the redemption rate.

When you redeem Points for a charity under NAB Rewards:

1. NAB cannot issue you a tax invoice in relation to the redemption; and
2. you should make your own enquires with your tax adviser to understand if any tax deductions arise with this redemption.

11.6. Travel Rewards

You may redeem Points for travel Rewards. You will be provided more information about this Reward category on the NAB Rewards Store, including:

1. the list of travel Rewards Providers and available travel Rewards; and
2. the minimum number of Points required.

The travel Rewards Provider’s standard terms and conditions apply to any travel Reward. We are not responsible for any failure of the travel Rewards Provider to provide travel.

12. How long do you have to use your Points before they expire?

1. Points in your Points Balance must be used to claim a Reward within 36 months from the date the transaction earning those Points was processed to your Rewards Card Account. Points that remain unused in your Points Balance after that period will expire and be forfeited.
2. If you ask us to cancel or close your Rewards Card Account, you have up to 60 days from the date you make the request to use any Points in your Points Balance. To redeem these Points you need to Call Us. Points that remain unused in your Points Balance after that period will expire and be forfeited.
3. In the event of your death, your executor or administrator, on provision of reasonable supporting documentation of their appointment, may redeem Points in your Points Balance within 60 days of notifying us of your death. After that date any unused Points will expire and be forfeited. No other person, including a Cardholder, can redeem Points once we are notified of your death by your executor or administrator.
4. If NAB Rewards is terminated by us, we will let you know how long you have to use your Points – see clause 20.

13. How to transfer your Points to someone else

This clause describes the circumstances in which you can transfer Points from the Points Balance applicable to your Business Rewards Card Account.

13.1. Who?

If you earn Points using a Business Rewards Card Account, you may Call Us to transfer Points from your Points Balance to either:

1. the Points Balance of another Related Body Corporate; or
2. the Points Balance of a Cardholder.

13.2. What you need to provide

At the time you make the request you will be required to provide the full name and address details of the recipient of the Points.

When we process the transfer:

1. both you and the recipient of the Points must have an Open and Active Rewards Card Account when the transfer is made. The transfer cannot be reversed or cancelled by either you or the recipient of the Points;
2. Points which have been transferred to the recipient’s Points Balance retain their expiry period. This recipient of the Points will be advised on their Monthly Card Statement when the transferred Points will expire; and
3. you must not require or receive any payment or anything else of value for any transfer of Points to anyone else.

The transfer of Points may have tax implications. We recommend you and the recipient of the Points check with an accountant or tax adviser for further information.

14. Who is responsible for the Reward?

We give no verbal, written or implied warranty about any Rewards provided under NAB Rewards. In particular, we don’t represent that any particular Reward is suitable for a particular purpose for which you intend to use it. A Reward will normally come with a warranty from the supplier or manufacturer of the Reward and any claim in respect of that Reward should be made directly to the supplier or manufacturer.

This doesn’t prevent you from claiming against us where we supply services in connection with NAB Rewards. If you are a consumer, consumer protection laws include non-excludable warranties which may entitle you to compensation and we can only limit our liability in the way and to the extent it’s permitted by those laws.

If we are liable for the breach of any term implied by law, our liability for loss or damage from the breach is limited to:

1. supplying the service again or paying the costs of having the service resupplied; or
2. replacement or repair of the Reward or payment of the cost of replacing or repairing the Reward.

Except to the extent provided by law we do not accept any liability for:

1. the loss, theft or destruction of a Reward;
2. loss arising from the death, injury or consequential loss arising from the supply of a Reward; or
3. any disruption to NAB Rewards, delay or inability to provide a Reward caused by circumstances beyond our control like industrial disputes or acts of God.

We make every reasonable effort to ensure the description of offers in connection with Bonus Points, Rewards and Rewards Provider terms are correct. However, we are necessarily reliant on the information provided by Bonus Points Providers and Rewards Providers being accurate and for this reason we are not responsible for any inaccuracy in the description of a Bonus Points promotion or of a Reward or any terms applicable to the Reward.

15. How do you get a dispute resolved?

If you have a complaint in relation to NAB Rewards, your allocation of Points or your Points Balance, please Call Us.

We’ll aim to resolve any problem on the spot. Sometimes we may require you to confirm details of your complaint in writing and to provide supporting details.

If we can’t resolve the complaint promptly we will let you know how long we expect it to take. We’ll also let you know when we have completed our investigations and the reasons for our decision.

If you are not satisfied with the way your complaint has been resolved or the steps we have taken, you may wish to contact our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). This is a free service established to provide you with an independent mechanism to resolve specific complaints.

The AFCA can be contacted at: Telephone: 1800 931 678 (free call) Website: https://www.afca.org.au Postal: GPO Box 3 Melbourne VIC 3001

16. How we communicate with each other

16.1. If you need to contact us

You can Call Us for any enquiries about NAB Rewards including Points Balance, Points information on your Rewards Statement or Rewards.

16.2. If we need to contact you

We will send you any notices or information about NAB Rewards required by these terms and conditions (including changes to these terms and conditions described in clause 20 and Reward Statements) to the email address you last provided to us.

You are responsible for notifying us of any change to your contact details.

17. Tax Matters

We recommend that you or anyone authorised to earn and redeem Points seek independent tax advice about the tax consequences (including any fringe benefits tax and goods and services tax or reporting requirement) arising from the use of this Rewards Card Account or Card, or from using NAB Rewards, or any Reward or other available NAB Rewards facilities.

18. Personal Information

18.1. How we collect and use your personal information

We will collect, hold, use and disclose information about you and other people you authorise to use your Points Balance in connection with NAB Rewards. Information will include certain personal information, and transaction information relating to the use of a Card or Rewards Card Account, Points earned and requests for Rewards.

We will use this information for the purposes of NAB Rewards to provide and market Rewards and services to you, including the products and services of our service providers and other third parties.

18.2. We can disclose your personal information to others

We may disclose this information to others in connection with NAB Rewards, including to:

1. our service providers and agents engaged for the purpose of the administration, provision of services relating to NAB Rewards and promotion of NAB Rewards; and
2. Reward Providers, Bonus Points Providers and other third parties engaged for the purposes of performing other services in connection with NAB Rewards, including the provision of a Reward.

We treat all personal information with care and in accordance with our privacy policy, which is available if you Call Us or at www.nab.com.au/privacy.

18.3. We can tell you about offers and news

We may also use or disclose your personal information to let you know about offers and news about NAB Rewards and our Rewards partners electronically (e.g. email, SMS, and social networking forums) that we believe may be of interest to you. You can let us know at any time if you no longer wish to receive direct marketing electronic offers from NAB Rewards by calling us on 13 22 65. We will process your request as soon as practicable.

You can also unsubscribe from marketing applicable to NAB Rewards at any time if you Call Us or follow the unsubscribe link in an electronic communication (including received from NAB Rewards. When you do this, you will be unsubscribing from all NAB Rewards marketing from us.

19. Termination of NAB Rewards

We may terminate NAB Rewards at any time acting reasonably. Where possible, we will give you at least 90 days’ notice of the termination and cancellation of your Rewards Card Account (if applicable). Circumstances where prior notice may not be possible include where we are affected by events outside our control (for example, one of our key Rewards partners terminates their arrangement with us or can no longer perform their obligations).

If we give you notice after termination, Points will continue to be credited to your Points Balance in relation to transactions that occurred prior to the date of termination but only if we received notice of the transaction within 90 days after the date of termination.

Any notice we give will include the general reasons for termination (if possible), and the time period available to you to use Points in your Points Balance to claim Rewards. Points will be available for use at least three months from the date we notify you that NAB Rewards is discontinued.

Examples of when we may terminate include, but are not limited to:

1. where you are in default under these terms and conditions or the terms and conditions of another facility that the Customer has with us;
2. where we believe on reasonable grounds that the continued operation of the account may cause loss to the Customer or us.

These examples are for guidance only and do not limit our ability to cancel the account.

Clause 12(b) describes the time you have to use Points if you cancel or close your Rewards Card Account.

20. Changes to these terms and conditions

1. We may change these terms and conditions and other terms and conditions that apply to Rewards (described in clause 11). We can:



Change	Notification Period
Change in the way you earn Points, including a change to existing ways or the introduction of new ways according to the type of Card	At any time without prior notice. We will make current information about the way to earn Points available in the FAQs
Change to allocation of Points for dollar spent	At any time by giving you at least 30 days prior written notice
Change the period for expiry of Points	At any time by giving you at least 30 days prior written notice
Remove Rewards	At any time and without prior notice. Current information is available on NAB Rewards Store
Add and remove Bonus Points Providers and Reward providers from NAB Rewards	At any time and without prior notice. Current information is available on NAB Rewards Store
Introduce any fee or charge to use the services available in NAB Rewards	At any time by giving you at least 30 days written notice
Change to the number of Points required to redeem a Reward	At any time and without prior notice. Current information is available on NAB Rewards Store
Change the format and frequency of Reward Statements	At any time without notice
Any other changes, acting reasonably	At any time by giving you at least 30 days written notice



2. Where the Reward Provider or Bonus Points Provider is not us, the Rewards Provider and Bonus Points Provider may make changes at any time and without notice to the terms and conditions applying to the Reward they provide or the terms and conditions applying to the special promotion they offer in connection with Bonus Points, as applicable.Changes to these terms will be notified on the NAB Rewards Store.